Heil Environmental — a leading manufacturer of refuse collection vehicles, dump bodies, replacement parts and truck equipment — has announced organizational changes impacting its customer service, engineering, manufacturing, sales, marketing and risk management departments. As part of this restructuring, Bob McHugh has been promoted to director of customer support & chief quality officer (CQO), Richard Mills has been promoted to director of engineering, Tom Price has been promoted to product development engineering manager, Eric Evans has been promoted to operations improvement manager, Dan Rosen has taken on the role of director of key accounts, Shannon Harrop has been promoted to director of product management and George Paturalski has taken on the new role of corporate director of risk management.
"All of these gentlemen have strong educations, experience and proven Heil track records," said Heil President and CEO Michael Jobe. "Through the years, they have built up such a great deal of personal equity with our customers, employees and partners that I am confident they will make Heil an even better customer-focused organization in their new roles."
The structural changes were prompted in part by planned retirements of several key personnel. Wayne Smith, vice president of global operations, has announced he will retire next year after more than 33 years of service. Mark Keller, vice president of engineering, left Heil in June after more than 15 years of service to work full-time in running a family-owned business with his wife. Bill Nehrkorn, vice president and general counsel, has announced that he will retire next year after more than 32 years with Heil. Smith, Keller and Nehrkorn have all worked closely with the entire senior management team to plan successful transitions.
The Call Central customer care team, Parts Central operations team and quality engineering group will now all report to Bob McHugh. Combining these three key areas will create what Jobe calls the "ear of Heil."
"This new organization will clearly hear and learn from the mouths of our customers," he said. "This commitment to quality on all levels will ensure that nothing escapes our sight on product issues, applications and usage. It will also be vital in our efforts to capture customer input for continued product development."
McHugh joined Heil as a product support manager in 1990. He then served as a product manager, regional sales manager, national account sales manager and quality/product engineering manager before being named operations manager of Heil’s Parts Central, one of the world’s largest refuse collection vehicle replacement parts suppliers. McHugh earned a bachelor’s degree in industrial engineering from the University of Tennessee and a master’s of business administration from Georgia State University.
Richard Mills will be responsible for a unified Heil Environmental engineering group, combining what had previously been separate departments: product engineering, R&D engineering, manufacturing engineering, process improvement engineering, prototype/test lab, and technical publications. He will provide the vision and strategy to bring together a team of professionals who will work together to holistically design and test new Heil products that utilize manufacturing tools for integrated production processes resulting in high-quality and durable products offering customers increased ease of use along with faster and easier service.
Mills most recently was director of process improvement engineering and CQO. He has been with Heil since 1998, serving first as manufacturing engineering manager, then adding product engineering manager and corporate manufacturing engineering manager responsibilities. He has a bachelor’s degree from the University of Manchester, England.
To lead the ongoing development and refinement of current and future products, Tom Price will oversee the employees who had previously been in the product engineering, R&D engineering and prototype/test lab groups. It’s a role for which he’s uniquely qualified. Price joined Heil in 1992 as a product engineer at the Alabama manufacturing facility and later went on to serve as product engineering manager in Heil’s Arizona manufacturing facility, engineering manager for Heil’s Scotland manufacturing facility and as an R&D engineer back in Alabama. He and another Heil engineer hold a patent for the Heil Half/Pack front loader’s clamp-on arm. Price has a bachelor’s degree in mechanical engineering from the University of South Florida and a bachelor’s degree from the United States Military Academy with a concentration in nuclear physics.
Eric Evans will have responsibility for all aspects of production at Heil’s Fort Payne, Ala., manufacturing facility. Key to this role will be an even greater focus and organizational structure geared toward driving and supporting sustained continuous improvement. Evans plans to build on Heil’s existing reputation as an industry leader for product quality, durability and long-term value to take the company’s operations to an even higher world class level.
Evans earned his bachelor’s degree in mechanical engineering from the University of Pittsburgh and joined Heil as product engineer at its Arizona manufacturing facility in 1995. In 1999, he was promoted to manufacturing manager. In 2003, Evans moved to Fort Payne to serve as manufacturing process manager, laying the foundation necessary to support the facility’s operational evolution into a world class manufacturing environment.
As director of key accounts, Dan Rosen will manage the national account sales team as well as assist the entire sales organization in its pursuit of new key accounts. He will also utilize his experience and industry knowledge to work closely with Heil’s product teams to enhance future product offerings and will help McHugh shape the company’s customer support model.
Rosen has a long history with Heil. He joined the company as a technical service representative in 1986. He later served as general manager of the parts group, product manager for all refuse collection vehicles, general manager of the export group and account director for Allied Waste Industries. In 2003, he was named director of product management.
Shannon Harrop had served as the national account manager for Allied since joining Heil in spring 2004. In his new role, he will lead the product management team to implement a detailed and flexible new-product-development process to ensure that Heil continues to offer market-driven refuse collection vehicles that exceed customers’ expectations and outperform competitive offerings in both functionality and total cost of ownership. The product management team will work closely with Heil’s engineering, quality and customer support groups to accomplish its goals.
Before joining Heil, Harrop served for 12 years as executive vice president of sales and engineering for J.V. Manufacturing, a producer of refuse compactors and balers based in Springdale, Ark. He served on the Waste Equipment Technology Association (WASTEC) Board of Governors for four years and in 2004 received its Distinguished Service Award for his long-standing service to the industry. Harrop has a bachelor’s degree in mechanical engineering and a master’s of business administration from the University of Arkansas.
As corporate director of risk management, George Paturalski will work closely with Bill Nehrkorn to transition responsibilities in the areas of product liability, contracts and other legal matters. Paturalski will also be responsible for formalizing consistent systems covering all other areas of potential risk within the organization, such as plant safety, security, intellectual property management and product labeling, to ensure that risk is managed holistically.
Paturalski joined Heil in January 2000 and has served in the parts, marketing a
nd customer service areas. As director of customer service, Paturalski played a
crucial role in the recent introduction of the Heil Call Central customer care team, a collaborative group in which each member will be trained to provide customer support for every area of the business, from answering technical questions on any Heil refuse collection product to addressing technical concerns. Prior to his time at Heil, Paturalski spent 18 years with Browning-Ferris Industries (BFI). He has a bachelor’s degree in industrial education with a manufacturing major from the State University of New York (SUNY) at Oswego.
For more information about the full line of refuse collection vehicles available from Heil Environmental, contact your local Heil distributor, visit www.heil.com or call toll-free (800) 214-4345.
About Heil Environmental
Heil Environmental, established in 1901, is the first ISO 9001:2000 certified manufacturer of refuse collection bodies in the United States. Heil is the industry leader in automated waste collection technology and offers the broadest product line, including front loaders, rear loaders, side loaders and recyclers. OEM and aftermarket replacement parts are available through Parts Central. Heil’s Truck Equipment Group manufactures a complete line of dump bodies, snow/ice bodies and hoists. Bayne Premium Lift Systems produces hydraulic lifters for refuse collection vehicles and commercial/industrial applications. Heil has manufacturing facilities in Fort Payne, Ala., Tishomingo, Miss., Greenville, S.C., and Hillend, Scotland. Heil is a Dover Company.