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Shell makes recycling fee errors in BC after switching milk suppliers

Shell Canada stores across British Columbia (B.C.) have been charging recycling fees on milk containers, but Encorp Pacific, the company that deals with bottle returns and recycling in B.C., confirms milk containers do not have fees attached in...


Shell Canada stores across British Columbia (B.C.) have been charging recycling fees on milk containers, but Encorp Pacific, the company that deals with bottle returns and recycling in B.C., confirms milk containers do not have fees attached in the province, CHBC News reported.

CHBC News, part of Global B.C. TV, said it purchased milk at several Shell locations in Kelowna on October 23, 2012, and were charged anywhere from 5 cents to 26 cents per purchase of a four-litre jug of one per cent and two per cent homogenized milk.

CHBC says fee names on the receipts were never inconsistent. Sometimes they were called “EFPLASTIC >1L (6 cents), or ECO MILKGABLE TOP > Container Deposit Milk (5 cents), or Container DepositPla (20 cents), or Eco FeePlastic >1L (6 cents),” the media outlet reported

Shell Canada responded to the fee errors, admitting it learned about the mistake, which was being charged at more than 100 B.C. stations. 

Shell told CHBC it switched milk suppliers in September 2012 and some incorrect paperwork led to the fee errors.

Shell added that “Customers who were incorrectly charged the deposit fee can bring their receipt to the Shell convenience store where the purchase was made and be reimbursed.” 


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