Radio-frequency identification (RFID) technology systems are being integrated into waste haulers’ and municipalities’ customer relationship management (CRM) and billing system to improve customer service and billing accuracy. And that rate of adoption is likely to grow as RFID systems become less expensive and easier to deploy and maintain.
“The future of RFID technology starts with the continuation of adoption and acceptance until it is the norm throughout the industry. RFID technology will also provide the foundation for additional measurable technologies,” says Eric Crippin, senior product manager with Cascade Cart Solutions based in Grand Rapids, Mich. “Measurable technologies such as individual customer trash weight, container waste level, video, motion, and many others. By utilizing the bridge that RFID technology already provides, these additional technologies will be able to be rapidly implemented when they reach their maturity.”