DAILY NEWS May 27, 2014 10:22 AM - 0 comments

Paladin welcomes new Director of Customer Service for Heavy Attachments

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By: SWR Staff

Paladin Attachments has announced Christian Heller as the new Director of Customer Service at its office in Akron, Ohio.

Heller comes to Paladin with a strong background in inside sales management, customer service roles and continuous improvement initiatives in a variety of business-to-business sales organizations. He holds a Bachelor’s degree in Management and Leadership from Capella University, as well as certifications in Six Sigma Green Belt and Lean methodologies.

“Christian will join in our efforts to drive accelerated sales and service excellence through continuous improvement strategies, leadership behaviors, organizational and process effectiveness, as well as team member engagement,” says Dave Crummy, Paladin VP of Dealer Sales. “He will also work with our organization to capitalize on past and present improvements and, more importantly, help elevate our focus on customer service excellence as we move forward,” adds Crummy.

Prior to joining Paladin, Heller served as Regional Contact Center Manager for Grainger Industrial and Director of Sales Support for North America within the Barnes Group. As Director of Customer Service, Heller will work closely with internal departments to enhance product support for Paladin Heavy Attachments, which includes three powerful brands: JRB, CP and CustomWorks.


Paladin Attachments is a leading manufacturer of couplers and attachments throughout North America and parts of the world for the construction, aggregate, agriculture, landscaping, land clearing, recycle, mining, demolition, utility and municipal market segments. For more information about Paladin’s entire coupler and attachment offering, call 800-428-2538; fax 330-734-3019; email: paladininfo@paladinattachments.com; or visit www.paladinattachments.com.


Christian Heller
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Caption: Christian Heller

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