Fred Lum, The Globe and Mail
Tim Hortons is concerned customers don’t have enough time to properly sort their garbage into bins placed alongside drive-through lanes, so it has taken the trash cans away.
In a move that has raised the ire of some customers, Tim Hortons removed waste and recycling bins from its drive-throughs this month.
“The recent changes we’ve made to the placement of our exterior waste and recycling units are meant to improve the accuracy and efficiency of our waste diversion programs,” the company said in an e-mailed statement. “Our goal with the new waste and recycling unit locations is to provide our guests with enough time to sort materials into the appropriate compartments, which can be difficult in a quick-moving drive-through lane.”